By the time most order management systems surface a problem, the window to act has already closed. Vantage 9 connects order status to warehouse, inventory, and transportation in real time.
See How It WorksHere is what order visibility software looks like when it connects order status to the warehouse, inventory, and transportation data that determines whether an order ships on time.
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What It Does
Standard order management tools give you a record of what was ordered and what was shipped. What they rarely give you is a real-time view of what is at risk, why, and what your team needs to do about it before the customer calls.
Vantage 9 builds your order visibility layer around the fulfillment workflows your team actually runs. Order status is connected to the inventory positions that support it, the warehouse activity that fulfills it, and the carrier performance that delivers it. Every exception surfaces with the context your team needs to act, not just an alert that something is wrong.
Order problems are almost always upstream problems. Vantage 9 connects the upstream so your team sees them coming.
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Outcomes
Track every order from placement to delivery in a single view. Status updates pull from your WMS, TMS, and carrier feeds automatically so your team is never working from stale information.
Orders at risk surface before they become failures. Inventory shortfalls, carrier delays, and warehouse exceptions are connected to the orders they affect so your team can intervene early.
Track fill rates, on-time performance, and exception frequency by vendor, carrier, SKU, or channel. The data your operations and procurement teams need to manage performance rather than just measure it.
Connect inventory positions to open order commitments so your team always knows which orders are at risk before the warehouse does. Inventory shortfalls surface at the order level, not just the SKU level.
When an order is at risk, the right teams are alerted automatically based on the nature of the exception, whether it is a warehouse issue, a carrier delay, or a vendor shortfall. Where your team wants it, Vantage 9's AI can also resolve common exception types directly: rerouting fulfillment, reassigning carriers, or notifying customers before the situation reaches them.
See which customer orders are at risk of missing SLA commitments before the delivery window closes. Give your customer service team the information they need to get ahead of the conversation.
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Use Cases
Retail Vendor Compliance
Retail operations with vendor compliance programs need visibility into inbound order performance at the shipment level. Vantage 9 connects PO data to inbound shipment tracking so compliance exceptions are visible before goods arrive.
Exception-Driven Escalation
Rather than monitoring every order manually, teams configure exception thresholds and escalation rules so Vantage 9 surfaces only the orders that need attention and routes them to the right person automatically. For common exception patterns, Vantage 9's AI can also take the first action before the issue reaches a human queue.
Multi-Channel Fulfillment
Operations fulfilling orders across multiple channels need a single view of order status regardless of fulfillment path. Vantage 9 connects DC fulfillment, store fulfillment, and drop-ship channels into one order visibility layer.
Vendor Performance Management
Connect inbound PO performance to order risk so your procurement team has the data to manage vendor accountability. Which vendors are creating the most downstream order exceptions?
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Integrations
Vantage 9 connects your order data to the systems that affect fulfillment. If you have an OMS or ERP managing orders, we add the cross-functional visibility layer that connects order status to warehouse, inventory, and transportation in real time.
ERP (SAP, Oracle, NetSuite)
Pulls order data and connects it to operational fulfillment activity — a real-time view of order status that ERP reporting alone cannot provide.
WMS (any)
Warehouse pick, pack, and ship activity connects to order status in real time so visibility reflects actual fulfillment progress rather than planned schedules.
TMS (any)
Carrier and shipment data connects to open order records automatically so your team always knows whether an order is going to make it to the customer dock.
OMS (any)
Connects OMS data to the operational layer, adding cross-functional exception visibility that OMS platforms do not natively provide.
Carrier Data Feeds
Direct carrier feeds connect shipment status to order records automatically so delivery performance is visible at the order level without manual updates.
Your stack
We build integrations to your specific systems and requirements.
